這里有一套超實用的酒店英語情景對話，包含了入住（check in）、點餐（order）、客房（room service）、洗衣房（laundry）以及退房（check out）的一整套服務英語對話。幫助您解決燃眉之急！

（客人=Guest，前臺=Reception）

Reception: Welcome to the ××（酒店名）Inn. How may I help you?

前臺：歡迎來到××酒店。能為您做點什么嗎?

Guest: I’d like a room, please.

客人：請給我一間房間。

Reception: Would you prefer a single room or a double room?

前臺：您是要單人間還是雙人間呢?

Guest: A double, please. How much is that?

客人：雙人間，價格是多少?

Reception: It’s 230yuan a night. How many nights will you be staying?

前臺：230元每晚，您要住幾晚呢?

Guest: Just tonight.

客人：就今晚。

Reception: OK. One night comes to 330yuan plus deposit of 100yuan. May I have your ID card or passport?

前臺：一晚含稅總共230元?？梢猿鍪灸纳矸葑C明或是護照嗎？

Guest: Ok，here you are.

客人：好的，給你。

Reception: Thanks. How would you like to pay for the room?

前臺：謝謝。請問您想要如何付款?

Guest: Do you take VISA?

客人：能用VISA卡嗎?

Reception: Yes, we do. We take VISA, Allipay, Wechat wallet and cash.

前臺：可以的，我們接受visa卡，支付寶，微信錢包和現金。

Guest: Great. I’ll pay with VISA then. What time is checkout?

客人：太棒了，我用VISA付款，請問退房時間是?

Reception: Checkout is at 14 o’clock. Your room number is 423. Is there anything else you would like to know?

前臺：14點退房，您的房間號是423。還有其他疑問嗎?

Guest: And is there a restaurant?

客人：有餐廳嗎?

Reception: There are restaurants on the 2rd floor and there’s a café next to the lobby.

前臺：餐廳在2樓，還有一個咖啡廳在大廳旁邊。

Guest: Is there a pool here?

客人：有游泳池嗎?

Reception:Yes, there is. It’s on the 5nd floor. But you have to bring the towel from your room.

前臺：有的，在5樓。但是需要自己帶毛巾。

Guest: Great. What time does the restaurant close?

客人：餐廳什么時候關門呢?

Reception: They both close at 10:00 P.M.

前臺：餐廳和游泳池都是10點。

Guest: 10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.

客人：下午10點？好的，6：30能夠叫醒我嗎?

Reception: Sure. No problem. Wake-up call for 7:00 A.M. Enjoy your stay.

前臺：好的沒問題，7點的叫醒服務。希望您住的愉快!

（服務員=Waiter  客人=Guest）

Waiter: Good evening, madam and sir. Do you have a reservation?

服務員：晚上好，先生女士，請問你有預訂嗎?

Guest: Yes, I’m Mr.Johnson.

客人：我是Johnson.

Waiter: This way, please, Mr.Johnson. Here is your table. Is this all right?

服務員：這邊請，Johnson.先生。這是你的座位，可以嗎?

Guest: Thank you. It’s nice, indeed.

客人：謝謝，非常好。

Waiter: My pleasure. Here’s the menu. (After a while) Are you ready to order now, madam and sir?

服務員：不客氣，這是菜單。(一會兒后)你們準備點菜了嗎，先生女士?

Guest: No, we are still looking at the menu. You see, this is our first trip to China.Will you recommend us some Chinese dishes?

客人：還沒，我們還在看菜單呢。你看，這是我們第一次來中國，你可以給我們推薦一些中國菜嗎?

Waiter: How much would you like to spend?

服務員：你大概消費多少錢呢?

Guest: I don’t care about money. I’d like to have some good dishes of Chinese characteristics.

客人：錢不是問題，我想要一些好的有中國特色的菜。

Waiter: Yes, sir. Let me introduce you to some specials. There are Peking duck，Twice-cooked pork，Mapo tofu，and so on.

服務員：好的，先生。讓我向您介紹一些特色菜。本店有北京烤鴨、回鍋肉以及麻婆豆腐等。

(客房服務=Room Attendant    客人=Guest)

Room Attendant: This is housekeeping, can I help you?

客房服務：這是客房服務中心，有什么可以幫到您嗎?

Guest: I forgot my adapter. Can I borrow one?

客人：我忘了帶轉換插頭，能借一個嗎?

Room Attendant: Yes, we can lend you a travel adapter. There is a deposit of 10yuan.

客房服務：沒問題，我們可以借一個給您，不過您要付10元的押金。

Guest: That’s fine. Also, may I have extra towels?

客人：可以。我可以多要幾條毛巾嗎?

Room Attendant: Of course. How many would you need?

客房服務：當然可以，要幾條呢?

Guest: Two bath towels please. Thank you.

客人：兩條浴巾，謝謝。

Room Attendant: You are welcome.

客房服務：不用謝。

(洗衣房接待=Room Attendant     客人=Guest)

Room Attendant : Excuse me. Do you have any laundry?  The laundry man is here to collect it.

洗衣房接待：打擾一下，請問您有需要清洗的衣物嗎?洗衣房服務員來收衣物了。

Guest: No, not now, thank you.

客人：現在還不需要，謝謝你。

Room Attendant: If you have any, please just leave it in the laundry bag behind the bathroom door. The laundry man comes over to collect it every morning.

洗衣房接待：如果您有需要洗的衣物，請把它們放在浴室后面的洗衣袋了。洗衣房的工作人員每天早上會來取走。

Guest:Thank you.

客人：謝謝你。

Room Attendant: Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended, and also what time you want to get them back.

洗衣房接待：請您告訴我們，或者在洗衣單上標明是否您的衣物需要熨燙、水洗、干洗或者縫補并且說明您什么時候要取回這些衣物。

Guest: I see. What if there is any laundry damage? I wonder if your hotel has a policy on dealing with it.

客人：好的，我明白了。如果衣物損壞怎么辦呢?我想知道您們酒店會怎么處理這個問題。

Room Attendant: In such a case，the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry.

洗衣房接待：如果是這樣，酒店讓人會賠償。賠償不會超過所洗衣物的十倍。

Guest: That sounds quite reasonable. I hope there's no damage at all.

客人：那聽起來非常合理。我希望衣物不會出現損壞。

Room Attendant: Don't worry, Ma'am. The Laundry Department has wide experience in their work.

洗衣房接待：不要擔心，女士。我們洗衣房工作經驗很豐富的。

Guest: All right. Thank you for your information.

客人：那好吧，謝謝你的提醒。

Room Attendant: Not at all.

洗衣房接待：不用謝。

(前臺=Reception   客人=Guest)

Reception: Good afternoon. How may I help you?

前臺：下午好，請問有什么可以幫到您?

Guest: Can you check me out please?

客人：可以幫我退房嗎?

Reception: Sure. What’s your room number and name please?

前臺：好的，請問您怎么稱呼，您的房間號是多少?

Guest: My room number is 423, and name is Johnson.

客人：我的房間號是423，我叫Johnson。

Reception: Wait a moment, please. Here is your bill. Please check it to see if the account is correct.

前臺：請您稍等。這是您的賬單，請看看是否正確。

Guest: The total cost is 250yuan. What’s extra 20yuan for?

客人：一共消費了250元，這多出來的20是怎么回事?

Reception: That’s for the international phone call you made in the room.

前臺：這是您在房間內撥打國際長途的費用。

Guest: OK. Everything else is fine.

客人：好的，其他的沒有問題。

Reception:  OK. Here is 80yuan for you, and here is your receipt. Thank you. Have a nice day.

前臺：好的，這是剩下的押金，這是您的收據，謝謝您，祝您開心愉快。

Guest: Thank you, you too, bye.

客人：謝謝，你也是，再見。